The Josh Bersin Company

AI Agents promise to revolutionize how we operate our companies, but this is much more than just recording meetings and summarizing emails. How do you build an Agent (and Superagent) architecture to re-engineer HR and what is the role of your core HCM platforms?

Well this is the trillion dollar question challenging every business software provider, and it has a huge impact on your HR and overall AI strategy. In this podcast I explain this topic and describe how employee onboarding, as an example, could be entirely redesigned for speed, scale, and agility.

This is a new world and for the first time in my career each of us, regardless of tech experience, will be able to redesign how our HR function works to move from “work productivity” to automation and tremendous new value creation strategies in HR.

Note that this week OpenAI announced its Frontier platform to help build enterprise agents. Microsoft recently introduced Agent 365 to help build enterprise Superagents. ServiceNow offers its Enterprise AI Control Tower, and Workday has introduced the Workday Agent System of Record. The space of agent management platforms is just beginning.

As you listen to this and ponder your situation I hope you consult Galileo for advice or call us. Our Systemic HR AI Blueprint is here to help you design and implement AI apps that will revolutionize HR and your business.

Enterprise AI is an exciting new domain and we are here to help.

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Additional Information

2026 Imperatives for Enterprise AI: The Road Ahead

The Great Reinvention of Human Resources Has Begun

Get Galileo, The AI Agent for Everything HR

AI-driven recruiting is on the hot seat and it’s only getting hotter.

Most job seekers now experience AI-interviewers, AI-based screening, and even chatbots that can automate the entire process. And as this market grows, two new lawsuits (one against Workday, one against Eightfold) have emerged, indicating the “fear” job seekers have about this technology.

In the meantime, vendors are gobbling up these tools.

This includes Workday’s $1 billion acquisition of Paradox (and Hiredscore), SAP’s acquisition of Smartrecruiters, Outmatch’s acquisition of Pymetrics (renamed Harver), UKG’s acquisition of Chattr (renamed Rapid Hire), Radancy’s acquisition of myInterview, Hirevue’s acquisition of Modern Hire, Cornerstone’s acquisition of Skyhive (following acquisition of Clustree), Lightcast’s acquisition of Rhetorik, and more.

Where is all this going?

As I discuss, this is an enormous ($840 billion) market and there’s a lot yet to come. As I discuss, we are entering a whole new set of demands, demands for quality, explainability, skills verification, and bias-detection.

One of the big new trends is what we call “vertical data labeling” to increase transparency and quality. (The pioneer here is a company called Findem.) So for you as a buyer or user, it’s a time to focus on data and AI accuracy and completeness.

Like this podcast? Rate us on Spotify or Apple or YouTube.

Additional Information

The Great Reinvention of Human Resources Has Begun

People Data For Sale: How The Talent Intelligence Market Really Works

The Talent Acquisition Revolution: How AI is Transforming Recruiting

Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations

Get Galileo: The World’s AI Agent For Everything HR

 

Chapters

(00:00:00) - The Lawsuits About AI-Based Recruitment
(00:03:14) - AI Based Recruitment
(00:13:37) - Is LinkedIn a Good Data Source for AI?
(00:14:21) - Will AI Be Better at Recruiting?
(00:21:44) - Will Data-based Recruitment Be Legal?

David Hughes, the Global People Leader for Costa Coffee (now at HSBC), discusses the company’s innovative approach to hiring using AI. Costa Coffee, a global brand with over 2,000 stores in the UK, faces significant hiring challenges due to high turnover rates and the need to hire thousands of baristas annually.

David explains how Costa has shifted its focus from hiring the “best” talent to finding the “best fit” talent that aligns with the company’s values and culture.

Using Sapia’s AI chat-based assessment, Costa has built a simple 5-question open chat survey that lets Costa identify the culture, behavioral, and work skills for best fit. This process not only scales to 350,000+ candidates, it also gives each candidate a personalized assessment and is rated 9 out of 10 on netpromoter score. In other words, candidates love it!

David emphasizes the importance of patience and bravery in adopting AI, highlighting the positive impact on both recruitment efficiency and candidate satisfaction.

Like this podcast? Rate us on Spotify or Apple or YouTube.

Additional Information

The Talent Acquisition Revolution: How AI is Transforming Recruiting (research)

The Great Reinvention of Human Resources Has Begun

The Art, Science, And Magic Of Recruiting In The World of AI (podcast)

Chapters

(00:00:03) - How AI Is Affecting Costa Coffee's Hiring
(00:01:16) - Interview
(00:01:56) - Costa Coffee's Talent Challenges
(00:04:10) - How to Hire the Right People for the Frontline
(00:05:06) - Baristas: How to Get the Best Out of Your Job
(00:06:53) - How Costa Coffee Is Using AI in the Job Search
(00:12:24) - What was difficult about the AI journey at Costa Coffee?
(00:16:22) - What are some of the metrics of the Costa Experience?
(00:19:10) - The Sense of AI in the Job Search
(00:20:32) - Congratulations on your AI push
(00:21:39) - What Works With Costa Coffee's Talent Director

In this podcast I talk with Nathan Perrott, VP of Innovation at Radancy. Radancy is a major provider of integrated recruiting tools, all integrated in what’s called the Radancy Talent Acquisition Cloud.

You may not recognize the name, but Radancy is actually one of the pioneers in talent acquisition, originally started as TMP Worldwide. Over the last 40 years the company has been involved in all aspects of technology-enabled recruitment, (including Monster.com), so they understand job advertising, social media, candidate experience, branding, automated screening, and now AI-powered interviewing. The company’s integrated platform is one of the most end-to-end recruitment systems in the market (handles everything except the ATS) and more than 700 large corporations rely on Radancy.

Nathan has been in this space for many years so I ask him to explain how the market has changed, what their new AI copilot is all about, and how companies can save money and get ahead of the massive AI-fueled candidate and job posting market today.

Additional Information

The Great Reinvention of Human Resources Has Begun

Yes, AI Is Really Impacting The Job Market. Here’s What To Do.

Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations

The Collapse And Rebirth Of Online Learning And Professional Development

Get Galileo: The World’s AI Agent For Everything HR and Leadership

Chapters

(00:00:00) - An introduction to Talent Acquisition Software by Nathan Parrott
(00:02:14) - Have we reached a saturation point in HR tech?
(00:04:19) - Tim Ferriss: The Future of Talent Acquisition
(00:11:27) - How AI is transforming Talent Agency (TA)
(00:13:00) - The Super Agent
(00:16:10) - Reasons for Sequel: The Future of Talent Acquisition
(00:20:28) - HCM Integrations: What Have We Learned?
(00:23:18) - WSJD Live: How to transform HR with AI
(00:25:44) - How to Prioritize Hiring
(00:26:43) - Podcast With Facebook's Nathan Silver

The HR profession is about to go through its biggest transformation in decades. To use a new phrase, this is a “rupture” from the past as we shift to new world of AI agents and superagents automating much of what we do.

In this podcast I explain how 30-40% of AI jobs and roles will change, and how HR will become even more strategic as a result. And this is not a story of layoffs or cost reduction: rather we see AI helping to transform HR into a business function that accelerates scale, time to market, customer value, and both employee and customer experience.

I also discuss why and how AI accuracy and trust is going to become enormously more important overnight as agents speed up and automate our human capital work.

I’m very inspired by what’s about to happen and I want you, as a business or HR professional, to understand and thrive in this new world. This is why we’ve loaded our AI Blueprint and all our analysis of HR roles and operations into Galileo, which serves as a consulting tool, learning tool, and problem solving agent.

If you’re inspired by this transformation agenda I hope you reach out to us so we can help you and your company build your own AI agenda for the years ahead.

Additional Information

Additional Information

Imperatives for 2026: What’s Ahead for Enterprise AI, HR, Jobs, And Organizations

The Collapse And Rebirth Of Online Learning And Professional Development

Yes, AI Is Really Impacting The Job Market. Here’s What To Do.

Get Galileo: The World’s AI Agent For Everything HR and Leadership

Chapters

(00:00:00) - The role of HR in companies
(00:01:13) - Why 2026 Will Be the Birth of a New HR Profession
(00:06:32) - The Future of HR Is AI-based
(00:15:05) - Quality and Accuracy in AI-powered HR