The AI in Business Podcast

Experienced field engineers are retiring or moving on faster than ever, and the troubleshooting knowledge they carry rarely makes it into a manual before they go.
 
In this episode, Deniz Mullis, Senior Director of Global Technical Operations at Cytiva, examines why closing that knowledge gap takes daily feedback loops, cleaner documentation, and technician trust. Deniz joins Emerj's Yolandi de Weerdt to walk through what breaks first during a rollout, how her team builds confidence in AI-assisted guidance, and what has to be true inside a service organization before an AI investment can pay off.
 
This episode is sponsored by Aquant.
 
Learn how consultants are winning business with evidence-based AI ROI, and building long-term capabilities instead of chasing short-term gains. Download our free PDF report, "3 Keys to Thriving in the Coming Era of Automation" at emerj.com/cok1

The pace of modern IT operations is collapsing under the volume of alerts and the slow speed at which teams can contextualize data during active incidents.
 
In this episode, Luke Rotta, Director of Site Reliability Engineering at Charles Schwab, examines how fragmented tooling, slow triage, and human‑driven workflows create persistent drag on response speed in conversation with host Yolandi de Weerdt, and why AI‑driven pattern recognition and automation meaningfully change that equation.
 
He highlights how leaders can reduce operational noise, build trust in automation through simulation, and sequence high‑volume workflows to move teams from reactive firefighting toward more intelligent, reliable operations.
 
This episode is sponsored by BigPanda.
 
Emerj works with a select group of AI vendors to reach Fortune 500 decision makers through research, media, and direct access. If you want to be considered, download our media kit at emerj.com/AD1

Financial institutions are pushing agentic AI past pilot mode and into document-heavy, regulated workflows like AML alerts and account closures, but many leaders still lack a clear model for where automation should run freely and where human judgment has to stay in the loop. In this episode, Yoav Naveh, Co-Founder and Co-CEO at Reindeer AI, examines how banks are structuring agent oversight so automation earns trust incrementally instead of replacing compliance teams outright. The conversation covers how to identify workflows ready for agentic AI, what signals show an agent is learning rather than failing, and how public and historical data can strengthen both compliance decisions and customer retention.
 
This episode is sponsored by Reindeer AI.
 
Learn how financial institutions are digitizing paper-based records to unlock usable data for AI, and using alternative data to enhance risk assessment, download our free PDF report, "AI in Financial Services Executive Cheat Sheet" at emerj.com/fcs1

CRM is shifting from a static repository to the core system that supplies the real‑time customer context required for dependable AI‑driven work.
 
In this episode, Sharif Karmally, VP of SMB Product Marketing at Salesforce, explores with host Daniel Faggella how unified CRM data supports automated lead handling, accurate record updates, and predictive sales and service actions. Leaders will hear practical guidance on system integration, governance for human‑agent workflows, and building a data foundation that scales.
 
This episode is sponsored by Salesforce.
 
Learn how leading organizations approach AI investment more like a venture portfolio, download our free PDF report, "Beginning with AI," at emerj.com/aik1

Most enterprise AI pilots don't stall because the underlying models fail — they stall once real production stakes, fragmented systems, and unclear ownership enter the picture. In this episode, Larissa Schneider, Co-Founder & COO at Unframe, unpacks why AI initiatives lose momentum on the way to production and how modular, reusable architecture changes that trajectory. The conversation covers where deployment friction actually originates, how modular AI components cut integration time from months to weeks, and what governance and auditability enterprises need before pushing AI-driven workflows live.
 
This episode is sponsored by Unframe. Emerj reaches 1,000,000 listeners every year. Learn how leading AI brands partner with Emerj to build credibility and generate pipeline. 

Learn more about how executive conversations drive pipeline for other AI brands - download our media kit at emerj.com/AD1