Inside SAP S/4HANA Cloud

Recorded live at our Customer Council in Berlin, this episode features Katharina Stopf from SAP with Delaware, one of the earliest adopters and co‑innovation partners for SAP Cloud ERP in Professional Services. They revisit how Delaware became the very first public cloud customer, helped shape today’s fit‑to‑standard best practices, and scaled from early pilots in APAC to a global footprint. You’ll also hear practical operating lessons—why key users need dedicated time to adopt new features, how automated end‑to‑end testing de‑risks releases, and what to prioritize next.

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Recorded live at our SAP Customer Council in Berlin, this episode features Markus Oertelt, from SAP, and Dalibor Manojlovic, Head of Assembly, and Sandro Götz, Head of Operations and Supply Chain at KWC in Switzerland. KWC manufactures faucets for kitchens and baths and has navigated multiple ownership changes and carve-outs in recent years, culminating in a move to SAP Cloud ERP. In this conversation, they share takeaways from the council, why warehouse management and production planning are priority areas for automation, and how peer discussions on warehouse versus inventory management shaped their approach.

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Recorded live at our SAP Customer Council in Berlin, this episode features Fernanda Rodrigues in conversation with Frank Harder, Product Manager for SAP Cloud ERP at Testo. Testo is a family-owned leader in high‑tech measurement devices from Germany’s Black Forest, serving industries such as pharma, food, biotech, analytics, and more, with connected products and strong cloud‑based data analysis. Frank explains how the company is transitioning from legacy ERP to SAP Cloud ERP, starting with sales organizations worldwide and now operating in nine countries.

This is the fifth episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

Recorded live at our SAP Customer Council in Berlin, this episode brings together Markus Oertelt and Fernanda Rodrigues, from SAP, with Juan Bravo from Katcon. Katcon is a tier-one automotive supplier founded in 1993, focusing on solar system thermal insulation and composites, headquartered in Mexico with operations across North America, Europe, and Asia. The discussion covers why Katcon chose SAP Cloud ERP with a fit-to-standard approach and how adopting the same system in multiple countries has made consolidation significantly easier. Looking ahead, the conversation touches on AI in manufacturing with a pragmatic outlook that prioritizes solid data foundations and collaboration with SAP.

This is a new episode in our Customer Council Berlin Series. Follow and subscribe on Spotify or Apple Podcasts so you never miss an update. On Spotify, join the conversation using the episode’s Q&A and Poll; on Apple Podcasts, a quick rating or review helps others discover the show. Have a question, topic suggestion, or want to connect with the team? Write to us at insides4@sap.com — we read every message.

This special opening episode launches our Customer Council Berlin Series, conversations recorded live at our event during two weeks in 2026. Maria Silipo and Katharina Stopf look back on a decade of the SAP Cloud ERP Customer Council series with the Professional Services part. You will learn how a small group of early adopters evolved into a global exchange shaping standardization and innovation in a public cloud world, including later also Finance, Product-Centric and Quote-to-Cash topics, and why collaboration between customers, product management, and engineering is central to SAP Cloud ERP.
You’ll also hear short customer testimonials, from first‑time participants to long‑time members, on expectations, shared process challenges, and key takeaways. Because AI was a theme throughout both weeks, we include a candid discussion with the company Rondo on how AI initiatives emerge, mature, and impact the people doing the work. Follow and subscribe on Spotify or Apple Podcasts to catch the full series as we dive into AI adoption, automation, change management, and value realization in SAP Cloud ERP.