From fear to confidence: how Ireland’s updated AI Guidelines are transforming public services
AI in government has shifted from “don’t touch it” to “how fast can we scale it?” In this episode of Transform Gov, host Maeve Kneafsey speaks with Marianne Cassidy of the Department of Public Expenditure, NDP Delivery and Reform about Ireland’s updated AI guidelines—designed not to restrict, but to empower.Discover how cross-functional teams (from HR to legal to CIOs) shaped practical frameworks and decision tools; why real use cases—from Revenue, Agriculture and the HSE—were the turning point; how the IPA is embedding AI into CPD and leadership training; and why trust, GDPR compliance and collaboration are critical to scaling safe, human-centric AI across the public sector.If you work in digital transformation, service design, or policy innovation, this is a must-listen: insights, examples, and lessons you can apply right now. Hosted on Acast. See acast.com/privacy for more information.
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From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030
Maeve Kneafsey talks to Marianne Cassidy (DPER) about Ireland’s Digital Public Service Plan to 2030.Life-event lens: births, social housing, driving, becoming a studentGovernance: hybrid model for cross-department ownershipDesign process: user research, journey mapping, Target Operating ModelsImpact: cutting 40+ steps from the birth journeyTech: “skin-over-legacy” for seamless front-end experienceInclusion: designing for amplified needs via Nimbus Centre partnerships Hosted on Acast. See acast.com/privacy for more information.
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How Ireland’s 31 Local Authorities are creating one digital front door – Sabahat Khan, LGMA
🎧 What happens when 31 local authorities decide to act as one? Sabahat Khan, Assistant CEO and CIO of the LGMA, joins Transform Gov to reveal how they're reshaping Ireland’s local government services through design-led, citizen-first digital transformation.From standardising services to building trust and rolling out a national SOC, this is digital reform with teeth. Tune in now for practical insight, big vision, and what it takes to get 31 moving parts working as one.🔗 Listen here or watch on YouTube https://www.youtube.com/@Transformthedigitalgover-123/videos Hosted on Acast. See acast.com/privacy for more information.
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RTÉ’s bold formula: short clips + better platforms
What if the secret to protecting your core services was giving away content on other platforms? And what if public trust hinged on the accessibility of your apps?In Part 2, RTÉ’s Tracey Diamond and Joe Hoban reveal how Ireland’s national broadcaster: Used short-form content to amplify traditional TV and radio Made user experience and accessibility central to rebuilding trust Navigates AI’s promise and pitfalls in public service media Delivers lessons every public sector team should hear🎧 Essential for leaders shaping digital government. Hosted on Acast. See acast.com/privacy for more information.
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How RTÉ rebuilt public trust after crisis | Transform Gov podcast
RTÉ’s Joe Hoban and Tracey Diamond share how their award-finalist campaign “We’re here to be better, for you” became the start of a new era for public service media.In this episode of Transform Gov, Maeve Kneafsey asks:✔️ Why did RTÉ choose to go public with such a bold message? ✔️ How can public organisations communicate honestly without making things worse? ✔️ What role does digital strategy play in winning back younger audiences? ✔️ How can you create impact on a minimal budget?Watch for practical insights every public sector leader and communications team can use — whether you’re facing a crisis or building public trust from the ground up.Subscribe for more stories of public sector transformation and innovation www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.
Über Transform Gov - the digital government podcast
Transform Gov, the digital government podcast, brings you top names behind many of the most exciting and transformative digital government projects globally. If you are working in, or with, public sector transformers who are digitising the public sector, each episode brings inside tips and insights from talented leaders who have been there and done that.www.digitalgovawards.com Hosted on Acast. See acast.com/privacy for more information.
Deutschland