Time to Reset

What’s broken in customer experience today—and why does it feel harder than ever to get real help?

In this episode of Time to Reset, customer experience expert Barbara Khozam reveals why businesses are losing customers despite better technology, faster systems, and more automation than ever before.

The problem? We’ve optimized for efficiency—but forgotten how to connect as humans.

You’ll learn:

Why “processing customers” is hurting your business
The critical gap between digital experience and human interaction
3 overlooked customer touchpoints that make or break loyalty
How small details (like greetings and follow-ups) create massive impact
Why leadership—not employees—is often the root of poor customer service
How to gather meaningful customer feedback (without annoying people)

If you’re a business owner, leader, or anyone responsible for customer or client experience, this conversation will help you rethink how you show up—and how your customers feel.

Key takeaway:
👉 The best customer experience strategy isn’t more technology—it’s better human connection.

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Is inbox zero actually making you more productive… or just more reactive?
In this solo episode of Time to Reset, Penny Zenker challenges one of the biggest productivity myths of the modern workplace: the obsession with clearing your inbox.

Penny breaks down why email has become one of the greatest drains on our time, energy, and focus — and why using your inbox to drive your day keeps you stuck in reaction mode instead of focused on what truly matters.
She also shares:
Why “inbox zero” is an outdated strategy
How AI and modern tools are changing productivity
The mindset shift that creates more clarity and control
Why your email should never be your task list
Simple ways to reduce overwhelm and regain focus

Plus, Penny opens up about her experience trying the email tool Superhuman and the surprising lesson it revealed about resistance, flexibility, and adapting to new ways of working.

If you’re tired of feeling buried in email and ready to reclaim your focus, this episode is your permission slip to let go of inbox zero for good.

#Productivity #InboxZero #TimeToReset #PennyZenker #Focus #EmailManagement #AIProductivity #WorkplaceEfficiency #PersonalDevelopment #MindsetShift

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What does purpose at work really mean—and why are so many people getting it wrong?

In this powerful episode of Time to Reset, Penny Zenker sits down with bestselling author and workplace behavior expert Joshua M. Evans to challenge conventional thinking around purpose, engagement, and fulfillment in today’s workplace.

Together, they unpack why modern work culture has “cheapened” the idea of purpose—and how shallow definitions of success, roles, and productivity are driving disengagement across organizations. With nearly 80% of employees feeling disconnected, this conversation dives deep into what’s missing and how leaders can create meaningful human connection at work.

Joshua shares compelling real-world stories—from an Uber driver driven by a personal mission to the hidden emotional impact behind everyday jobs—to illustrate how any role can become purposeful when viewed through the lens of impact rather than tasks.

You’ll discover:
Why defining work by roles and KPIs leads to disengagement
The difference between transactional work and meaningful contribution
How to create deeper emotional connection within teams and organizations
Why “human resources” thinking may be hurting company culture
Practical ways to reconnect with purpose—no matter your job

If you’ve ever wondered how to feel more fulfilled at work, improve employee engagement, or lead with greater impact, this episode offers a powerful reset.

Love the show? Subscribe, rate, review, and share! https://pennyzenker360.com/positive-productivity-podcast/

What if the key to better decisions, stronger relationships, and less stress was learning how to manage your emotional state in the moment?
In this solo episode of Time to Reset, Penny Zenker explores practical techniques for emotional regulation, shifting your energy, and responding calmly under pressure instead of reacting emotionally.
You’ll learn:
How to shift your state when feeling stressed, triggered, or overwhelmed
Why awareness is the first step to emotional mastery
Simple tools to regulate emotions quickly using music, curiosity, reframing, and self-talk
How high performers, athletes, and leaders stay resourceful in difficult moments
Why slowing down the moment can help you make better decisions
Techniques for managing emotional triggers in work and life
Penny also shares relatable examples from everyday life and popular culture, including lessons inspired by Chris Rock and the TV show Ozark, to demonstrate how composure and emotional control can completely change outcomes.
If you’ve ever wondered:
How do I stop reacting emotionally?
How can I stay calm under pressure?
What are the best emotional regulation techniques?
How do successful people manage stress and triggers?
…this episode is for you.
Listen now and learn how to become the “professional noticer” of your emotions so you can reset your mindset, shift your energy, and show up as your best self.
#EmotionalIntelligence #Mindset #StressManagement #EmotionalRegulation #PersonalGrowth #Leadership #SelfAwareness #MindsetShift #TimeToReset #PennyZenker

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In this episode, we sit down with Alex, co-founder and CEO of Fuel, to explore why traditional learning methods are failing—and what’s replacing them. With information overload at an all-time high, simply consuming knowledge is no longer enough. The real advantage comes from applying what you learn in real time.

We dive into the science behind the “forgetting curve,” why most learning management systems don’t work, and how microlearning, AI, and performance-based platforms are reshaping the way we grow, lead, and succeed. Alex shares how Fuel is helping individuals and organizations move from passive learning to active application through bite-sized lessons, expert guidance, and personalized AI coaching.

If you’re looking to learn faster, retain more, and actually use what you know—this conversation will change how you think about learning forever.

🔑 In this episode, you’ll learn:
Why 70% of what you learn disappears within 24 hours
The difference between knowledge-based learning vs. performance-based learning
How microlearning improves retention and real-world application
The role of AI in personalized, scalable learning
How to break through skill plateaus with expert feedback
Why applying knowledge—not memorizing it—is the key to success

Whether you're a leader, entrepreneur, or lifelong learner, this episode will help you rethink how you learn—and how you perform.

Love the show? Subscribe, rate, review, and share! https://pennyzenker360.com/positive-productivity-podcast/